{"id":1347,"date":"2026-06-03T15:25:05","date_gmt":"2026-06-03T13:25:05","guid":{"rendered":"https:\/\/www.frishop.fr\/?page_id=1347"},"modified":"2026-08-19T22:27:59","modified_gmt":"2026-08-19T20:27:59","slug":"faq-frishop","status":"publish","type":"page","link":"https:\/\/www.frishop.fr\/index.php\/faq-frishop\/","title":{"rendered":"FAQ FRISHOP"},"content":{"rendered":"<style id=\"frishop-faq-design\">\n.frishop-faq-intro{max-width:860px;margin:0 auto 28px;padding:20px 22px;border-left:4px solid rgb(221,51,51);border-radius:6px;background:#f7f7f7;color:#333;font-size:16px;line-height:1.7}\n.frishop-faq{max-width:860px;margin:0 auto 55px}\n.frishop-faq details{margin:0 0 12px;border:1px solid #e5e5e5;border-radius:9px;background:#fff;overflow:hidden;box-shadow:0 7px 24px rgba(0,0,0,.04)}\n.frishop-faq summary{position:relative;padding:20px 62px 20px 22px;color:#111;cursor:pointer;font-size:17px;font-weight:700;line-height:1.45;list-style:none;transition:background-color .2s ease,color .2s ease}\n.frishop-faq summary::-webkit-details-marker{display:none}\n.frishop-faq summary::after{content:\"+\";position:absolute;top:50%;right:20px;width:30px;height:30px;border-radius:50%;color:#fff;background:rgb(221,51,51);font-size:22px;font-weight:500;line-height:28px;text-align:center;transform:translateY(-50%)}\n.frishop-faq details[open] summary{color:#fff;background:#111}\n.frishop-faq details[open] summary::after{content:\"\u2212\";color:#fff;background:rgb(221,51,51)}\n.frishop-faq-answer{padding:20px 22px 22px;border-top:3px solid rgb(221,51,51);color:#3b3b3b;font-size:15px;line-height:1.75}\n.frishop-faq-answer p{margin:0}\n.frishop-faq-answer a{color:rgb(221,51,51);font-weight:700;text-decoration:underline;text-underline-offset:3px}\n.frishop-faq-answer strong{color:#111}\n@media(max-width:767px){.frishop-faq-intro{margin-bottom:20px;padding:17px}.frishop-faq summary{padding:17px 54px 17px 17px;font-size:15px}.frishop-faq summary::after{right:14px;width:28px;height:28px;line-height:26px}.frishop-faq-answer{padding:17px;font-size:14px}}\n<\/style>\n<div class=\"frishop-faq-intro\">\n<p>Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quentes sur vos commandes, la livraison, les retours et les paiements chez Frishop.<\/p>\n<\/div>\n<div class=\"frishop-faq\">\n<details open>\n<summary>Sous quel d\u00e9lai recevrai-je ma commande ?<\/summary>\n<div class=\"frishop-faq-answer\">\n<p>Votre commande est livr\u00e9e sous un d\u00e9lai indicatif de <strong>5 jours ouvrables<\/strong> apr\u00e8s sa validation. Vous recevrez un e-mail de confirmation, puis les informations de suivi d\u00e8s que votre colis sera pris en charge.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Tous les produits sont-ils authentiques ?<\/summary>\n<div class=\"frishop-faq-answer\">\n<p>Oui. Tous les parfums, produits de maquillage et soins propos\u00e9s par Frishop sont <strong>authentiques<\/strong>. Nous accordons une attention particuli\u00e8re \u00e0 la qualit\u00e9 et \u00e0 la tra\u00e7abilit\u00e9 des produits commercialis\u00e9s.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Combien co\u00fbtent les frais de livraison ?<\/summary>\n<div class=\"frishop-faq-answer\">\n<p>Les frais de livraison sont calcul\u00e9s selon votre commande et votre destination. Leur montant exact est affich\u00e9 dans le panier et sur la page de commande <strong>avant le paiement<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Comment puis-je contacter Frishop ?<\/summary>\n<div class=\"frishop-faq-answer\">\n<p>Vous pouvez nous \u00e9crire \u00e0 <a href=\"mailto:contact@frishop.fr\">contact@frishop.fr<\/a> ou utiliser le formulaire de la page <a href=\"https:\/\/www.frishop.fr\/index.php\/contact\/\">Nous contacter<\/a>. Pour une demande concernant une commande, indiquez votre num\u00e9ro de commande afin de faciliter son traitement.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Comment cr\u00e9er mon compte client ?<\/summary>\n<div class=\"frishop-faq-answer\">\n<p>Rendez-vous sur la page <a href=\"https:\/\/www.frishop.fr\/index.php\/my-account\/\">Mon compte<\/a>, puis choisissez l\u2019option d\u2019inscription. Votre compte vous permettra de consulter vos commandes, g\u00e9rer vos adresses et mettre \u00e0 jour vos informations personnelles.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Comment passer une commande ?<\/summary>\n<div class=\"frishop-faq-answer\">\n<p>Choisissez votre produit et, si n\u00e9cessaire, sa contenance ou sa variante. Ajoutez-le au panier, v\u00e9rifiez votre s\u00e9lection, renseignez vos coordonn\u00e9es de livraison puis validez le paiement. Un e-mail de confirmation vous sera envoy\u00e9 lorsque la commande sera enregistr\u00e9e.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Comment effectuer une r\u00e9clamation ou demander une annulation ?<\/summary>\n<div class=\"frishop-faq-answer\">\n<p>Contactez-nous d\u00e8s que possible \u00e0 <a href=\"mailto:contact@frishop.fr\">contact@frishop.fr<\/a> en indiquant votre num\u00e9ro de commande. Une annulation est possible tant que la pr\u00e9paration ou l\u2019exp\u00e9dition ne l\u2019emp\u00eache pas. Apr\u00e8s r\u00e9ception, vous disposez d\u2019un d\u00e9lai de <strong>30 jours<\/strong> pour demander un retour, sous r\u00e9serve que le produit soit non utilis\u00e9, non ouvert et conserv\u00e9 dans son emballage d\u2019origine.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Pourquoi un article ne s\u2019ajoute-t-il pas au panier ?<\/summary>\n<div class=\"frishop-faq-answer\">\n<p>V\u00e9rifiez d\u2019abord que vous avez s\u00e9lectionn\u00e9 toutes les options du produit, notamment la contenance, la teinte ou la variante. Actualisez ensuite la page et r\u00e9essayez. Si le probl\u00e8me persiste, le produit peut \u00eatre momentan\u00e9ment indisponible : contactez-nous en pr\u00e9cisant le nom du produit concern\u00e9.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Quels moyens de paiement acceptez-vous ?<\/summary>\n<div class=\"frishop-faq-answer\">\n<p>Frishop accepte les paiements s\u00e9curis\u00e9s par <strong>tout type de carte bancaire<\/strong> pris en charge par notre module de paiement. Les informations bancaires sont transmises de mani\u00e8re s\u00e9curis\u00e9e et ne sont pas enregistr\u00e9es directement par Frishop.<\/p>\n<\/div>\n<\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quentes sur vos commandes, la livraison, les retours et les paiements chez Frishop. Sous quel d\u00e9lai recevrai-je ma commande ? Votre commande est livr\u00e9e sous un d\u00e9lai indicatif de 5 jours ouvrables apr\u00e8s sa validation. Vous recevrez un e-mail de confirmation, puis les informations de suivi d\u00e8s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","footnotes":""},"class_list":["post-1347","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-vertical","owp-btn-very-big","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/www.frishop.fr\/index.php\/wp-json\/wp\/v2\/pages\/1347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.frishop.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.frishop.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.frishop.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.frishop.fr\/index.php\/wp-json\/wp\/v2\/comments?post=1347"}],"version-history":[{"count":9,"href":"https:\/\/www.frishop.fr\/index.php\/wp-json\/wp\/v2\/pages\/1347\/revisions"}],"predecessor-version":[{"id":1705,"href":"https:\/\/www.frishop.fr\/index.php\/wp-json\/wp\/v2\/pages\/1347\/revisions\/1705"}],"wp:attachment":[{"href":"https:\/\/www.frishop.fr\/index.php\/wp-json\/wp\/v2\/media?parent=1347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}